A Q&A with our Customer Service Team


Posted by Rebekah Wicke on 10/9/18

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Front Row (Left to Right): Tina Steele, Kathy Hicks; Back Row (Left to Right): Gale Yount, Traci Calp

Fuchs North America is more than just a supplier — we’re a true partner, with innovative, insight-driven seasoning solutions that provide the right taste every time. Our experience, expertise and processes help you get exciting new products to market faster — but it’s our commitment to customer service that really sets us apart. This week we're putting the spotlight on our customer service department. Keep reading to get to know our team!

Traci Calp

Q: How long have you been working at Fuchs? 

A: I'm a newbie! I've been here about two months. 

Q: What territories do you cover?

A: Mostly the midwest. 

Q: What are your hobbies?

A: I enjoy traveling, hiking, taking walks, and just about anything outdoors. 

Q: What's your favorite part about your job?

A: I like building relationships with my accounts and being able to resolve issues that may arise.

Kathy Hicks

Q: How long have you been working at Fuchs? 

A: This is my 21st year.  

Q: What territories do you cover?

A: My territory is diverse; I cover a lot of accounts in the Northeast and Mid-Atlantic. 

Q: What are your hobbies?

A: I like reading and shopping. I also enjoy the company of my nieces and nephews. 

Q: What's your favorite part about your job?

A: My favorite part is satisfying our customer’s needs and making what seems to be impossible, possible!

Tina Steele

Q: How long have you been working at Fuchs? 

A: I started in September last year, so about one year.  

Q: What territories do you cover?

A: I mostly cover accounts in the Midwest.  

Q: What are your hobbies?

A: I like to read, spend time with family, and take long walks. 

Q: What's your favorite part about your job?

A: The best part of my job is having a new situation to resolve, which becomes a learning experience.

Gale Yount

Q: How long have you been working at Fuchs? 

A: I have been here 26 years. 

Q: What territories do you cover?

A: I cover mainly the west coast.   

Q: What are your hobbies?

A: I enjoy spending time with my family!

Q: What's your favorite part about your job?

A: My favorite part of my job is the people I get to work with - both employees of Fuchs and my customer relationships that I have built over the many years of being here.

To learn more about our customer care, click here. 


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Tags: Spices, Seasonings, Custom Seasonings, Seasoning Manufacturer, Customer Service